SHIPPING & RETURNS
At Southern Freedom Armory, we want you to have confidence in every purchase. We work with trusted distributors and manufacturers throughout the United States to offer a broad selection of firearm accessories, shooting equipment, hunting gear, outdoor products, and preparedness equipment.
Because products may be fulfilled from different distribution centers or directly by manufacturers, shipping times and return procedures may vary by product.
SHIPPING
Order Processing
We work to process orders as quickly as possible. Many orders are transmitted to our distributors or fulfillment partners shortly after they are placed.
Processing time is separate from carrier transit time. Estimated delivery dates are estimates only and are not guaranteed.
Orders placed on weekends, holidays, or after normal business hours may begin processing on the next business day.
Multiple Shipments
Southern Freedom Armory works with multiple distributors and fulfillment locations throughout the United States.
If your order contains multiple products, those products may ship from different locations and arrive in separate packages. You may receive more than one tracking number for a single order.
Receiving only part of an order does not necessarily mean that other items are missing.
Tracking Information
Once tracking information becomes available, it will be provided to the email address associated with your order.
Please allow time for the carrier's tracking system to update after a shipping label has been created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. Southern Freedom Armory cannot guarantee that an address can be changed after an order has entered processing.
Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or package returned to sender may be the responsibility of the customer.
Shipping Restrictions
Certain products may be subject to federal, state, or local shipping restrictions.
It is the customer's responsibility to ensure that products ordered are legal to purchase, possess, and receive in their jurisdiction.
Southern Freedom Armory reserves the right to cancel or refuse an order that cannot legally or reasonably be fulfilled.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact Southern Freedom Armory as soon as possible.
Because many orders are electronically transmitted to our distributors and fulfillment partners shortly after being placed, we cannot guarantee that an order can be changed or canceled once processing has begun.
If an order has already entered fulfillment or shipped, it may need to be handled as a return rather than a cancellation.
RETURNS
We want you to be satisfied with your purchase.
Eligible merchandise may be returned within 30 days of delivery, subject to the conditions and exclusions below.
To be eligible for return, merchandise must generally be:
• New and unused
• Uninstalled and unaltered
• In its original manufacturer's packaging
• Complete with all manuals, accessories, parts, tags, and documentation
Products showing evidence of installation, use, modification, damage, or missing components may not be eligible for return.
Some products may also be subject to manufacturer or distributor-specific return requirements.
Return Authorization Required
Please contact Southern Freedom Armory before returning any merchandise.
Do not ship a product back to the address shown on the original package unless specifically instructed to do so.
Because products may ship directly from one of our distributors or manufacturers, the correct return destination may be different from the original shipping address or Southern Freedom Armory's business address.
Unauthorized returns may be refused or delayed.
Once your return has been approved, we will provide the appropriate return instructions.
RETURN SHIPPING
If you are returning an eligible product because you changed your mind, ordered the wrong product, no longer need the product, or for another reason that is not the result of an error by Southern Freedom Armory or our fulfillment partners, return shipping costs are generally the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise determined by Southern Freedom Armory.
If you receive an incorrect, defective, or damaged product, please contact us before returning it so we can determine the appropriate resolution.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your order arrives damaged, contains the wrong product, is missing an item, or appears to have a manufacturing defect, contact Southern Freedom Armory as soon as possible with your order number and a description of the issue.
Photographs of the product, packaging, shipping label, or damage may be requested to help us resolve the issue.
Depending on the product and circumstances, the resolution may include a replacement, return, refund, carrier claim, or assistance obtaining service directly from the manufacturer.
Manufacturer warranty claims may be handled directly by the product manufacturer when required by that manufacturer's warranty policy.
NON-RETURNABLE & FINAL SALE ITEMS
For safety, regulatory, health, manufacturer, or distributor reasons, certain products may not be eligible for return.
These may include, but are not limited to:
• Ammunition
• Primers, powders, hazardous materials, aerosols, chemicals, and certain liquids
• Clearance, closeout, discontinued, or merchandise designated as final sale
• Products that have been installed, mounted, modified, used, or altered
• Products missing original packaging, accessories, manuals, tags, or components
• Personal-use or hygiene-sensitive products once opened or used
• Products specifically identified as non-returnable on the product page
Additional manufacturer or distributor restrictions may apply to individual products.
If you are unsure whether an item is returnable, please contact us before purchasing.
RESTOCKING FEES
Most eligible returns of new, unused merchandise will not be assessed a restocking fee by Southern Freedom Armory.
However, certain products or returns may be subject to a restocking fee imposed by the manufacturer, distributor, or fulfillment partner.
If a restocking fee applies to your return, we will notify you during the return authorization process whenever reasonably possible.
REFUNDS
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Original shipping charges and other non-refundable charges, where applicable, may be deducted from the refund.
Please allow additional time after a refund is issued for your bank or card issuer to post the funds to your account. Processing times vary by financial institution and are outside Southern Freedom Armory's control.
LOST OR MISSING PACKAGES
If tracking shows that your package has stopped moving, appears lost, or shows delivered but you have not received it, please contact us.
We may ask you to verify your shipping address, check around the delivery location, contact the carrier, or provide additional information needed to begin a carrier investigation or claim.
Please remember that multi-item orders may arrive in multiple shipments from different fulfillment locations.
MANUFACTURER WARRANTIES
Many products sold by Southern Freedom Armory are covered by warranties provided directly by their respective manufacturers.
Manufacturer warranties are separate from Southern Freedom Armory's return policy.
After the applicable return period has expired, or when a manufacturer requires warranty issues to be handled directly, customers may be referred to the manufacturer for warranty service.
QUESTIONS OR RETURN REQUESTS
If you need assistance with an order or would like to request a return, please contact Southern Freedom Armory through our Contact Us page.
Please include your name, order number, product, and a brief description of the issue so we can assist you as efficiently as possible.
Please do not return merchandise without first receiving return instructions from Southern Freedom Armory.